1. Scope and contractual status
This policy applies to points, cashback, referral commission, bonuses, leaderboard qualification, withdrawals, and orders whose eligibility depends on an underlying activity. It forms part of the Terms and Conditions. Defined terms have the same meaning as in those terms.
A reward can be provisional even if it appears in the account balance. Display, tracking, or an initial credit does not replace the eligibility rules, partner confirmation, fraud review, or final settlement of the underlying transaction.
2. Reward states
An activity may be tracked, pending, held, approved, rejected, expired, cancelled, or reversed. The state shown in the account or associated offer is the current system record and may change when new valid information is received.
Approved means that current checks have passed. It does not exclude a later justified correction where a partner reversal, chargeback, refund, fraud, duplication, material tracking error, or obvious system or accounting error is confirmed.
3. Grounds for rejection or reversal
A reward may be rejected, cancelled, corrected, or reversed when the qualifying action was not completed under the displayed rules; the advertiser, merchant, survey provider, offerwall, payment processor, or other partner validly rejects or reverses it; a purchase is refunded or charged back; attribution is duplicated or assigned to another channel; or the activity expired.
The same action is possible where there is credible evidence of multiple accounts, self-referral, automation, false information, location or device manipulation, VPN or proxy abuse contrary to an offer rule, account sharing, non-genuine traffic, payout fraud, a material breach of the Terms, or an obvious technical or accounting error.
4. Evidence and partner decisions
We assess available evidence such as the offer terms, platform logs, timestamps, transaction identifiers, account and device signals, payout overlap, support records, and partner responses. The information considered is limited to what is reasonably relevant to the review.
A partner controls its own commercial or technical validation, but Recompensated remains responsible for its own account decision. We do not treat an unsupported allegation as conclusive where our records materially contradict it, and we may request clarification or supporting evidence from the partner.
5. Holds and review periods
We may place related points, commissions, orders, or withdrawals on a temporary hold while eligibility, attribution, payment, or fraud indicators are checked. A hold is a protective measure and is not, by itself, a finding of wrongdoing or a promise of approval.
The review lasts only as long as reasonably necessary for the nature and complexity of the check, partner response times, applicable chargeback or merchant confirmation periods, and legal obligations. Any indicative period shown in the interface is an estimate unless expressly identified as a binding deadline.
6. Amount and method of correction
A correction normally follows the affected activity and the points, commission, qualification, order, or withdrawal value derived from it. Where only part of an activity is invalid, we apply a proportionate correction where the data allows it.
If affected points have already been used, the account may show a negative balance. Future eligible credits may be applied against that balance. We will not demand a separate monetary payment from a consumer solely because of a negative points balance, except where a separate legal claim exists, such as fraud or an erroneous cash payout.
7. Withdrawals, orders, and external settlement
A pending withdrawal or order may be paused or refused if the source points are under review, the delivery details are invalid, the provider is unavailable, or an eligibility or security condition is not met. A request is not final merely because it was submitted.
After a payout or item has been externally delivered, a later confirmed fraud, duplicate credit, chargeback, or payment error may lead to account correction and any remedy available under law. We do not invent settlement values for historical or unverifiable transactions.
8. Referral and promotional consequences
When an underlying activity is rejected or reversed, referral commission, leaderboard points, streak progress, bonus qualification, or another dependent benefit may also be corrected to the extent it was generated by that activity.
The correction is not a new penalty. Any separate enforcement measure for abuse is assessed under the Terms and Acceptable Use Policy, taking account of severity, intent, repetition, harm, and cooperation.
9. Notice and immediate protection
Where practical, the account record or a communication will identify the affected activity, the result, and a meaningful reason category. We may limit detail where disclosure would compromise security, fraud detection, another person, confidential partner information, or a legal obligation.
We may act before prior notice where delay would allow continuing fraud, loss of funds, compromise of security, destruction of evidence, harm to others, or breach of law. In other cases, we use reasonable notice or an opportunity to provide information where appropriate.
10. Disputes and review
If you believe a decision is wrong, contact support promptly and identify the activity, provider, date, expected reward, relevant transaction or order, and any evidence you lawfully hold. Do not send passwords, full payment credentials, or unrelated personal data.
We will review timely and relevant submissions and, where appropriate, seek partner clarification. A decision based materially on automated indicators may be escalated for human review. We will correct our records when sufficient evidence shows an error, but we cannot guarantee that a partner will change a decision it controls.
11. Commercial margin and prospective changes
The commercial margin retained by Recompensated is separate from reward eligibility. We will not arbitrarily reverse a valid reward merely to increase that margin or to apply a later offer value retroactively.
Reward values, hold rules, and programme mechanics may change prospectively for partner, cost, fraud, currency, legal, or operational reasons. The value and rules verifiably associated with an activity remain subject to their original eligibility conditions and to the justified corrections described in this policy.
12. Consumer rights, changes, and language
Nothing in this policy removes mandatory consumer rights, data-protection rights, or access to a competent authority or court. Complaints may also follow the routes described in the Terms and Privacy Policy.
Material non-urgent changes are published prospectively with reasonable notice. This policy is available only in Romanian and English. If the versions conflict, the Romanian text prevails to the extent permitted by law.