Frequently Asked Questions

Email verification confirms the address is yours, protects the account, and is required before earning and withdrawing. If the verification email does not arrive, check spam, wait a few minutes, and use the resend option. We do not ask for identity documents to sign up, though a payout provider or a fraud review may request verification later.

Once your email is verified, open the earn surfaces available on your account. Depending on availability these can include offerwalls, the survey router, reward videos, PTC ads, cashback shopping, shortlinks, daily engagement rewards, referrals, and promotional systems. Availability varies by country, provider inventory, account state, and review.

The platform can include offerwalls, surveys, PTC ads, cashback, shortlinks, daily bonus claims, login streaks, daily missions, achievements, referral commissions, promo/social codes, weekly raffles, weekly and monthly leaderboard prizes, the spin wheel, VIP boosts, and loot cases. Availability differs by country, provider inventory, account state, fraud review, and active promotions.

When you complete an offer, survey, cashback purchase, or PTC view, the third-party provider reports the result back to us through a signed server-to-server callback. Points are credited only when that validated callback arrives, not the moment you finish, so there can be a delay. Blocking or interfering with the provider's tracking can stop a reward from being recorded.

A hold or pending state is applied when we or a provider need more time to validate activity, reduce the risk of reversals, or review suspicious traffic, multi-account behaviour, payout overlap, VPN/proxy signals, or other fraud indicators. Held rewards are not guaranteed to be released if the activity later fails validation. As a guide, held offer and survey rewards are currently released automatically after up to 30 days, or up to 60 days for larger amounts (currently 10,000 points or more), if the activity passes validation; these windows can change, and cashback follows each merchant's own confirmation period.

A displayed reward is never a guarantee of payment. Credit can be delayed, denied, or reversed if a provider rejects the completion, if tracking fails, if a merchant cancels a purchase, if a chargeback occurs, or if fraud, duplicate crediting, or a clear system error is detected. Reversals can reduce your balance even after points were shown as credited.

First give provider tracking time to validate, since credit is not instant. If it still has not arrived, keep any confirmation the provider gave you and open a support ticket from your account so the request is matched to your history. We may need to check with the provider, and some completions are only creditable if the provider confirms them.

Open the Withdraw section on the Rewards page to see the current payout options (crypto, PayPal, Visa, and gift cards), the minimum for each, and any details required (for example a wallet address, or a valid email for email-delivered rewards). Withdrawals need two-factor authentication enabled. Requests are reviewed manually; a submitted request is not final until approved.

Withdrawals are reviewed manually and there is no guaranteed processing time. Timing depends on fraud checks, queue volume, wallet or merchant delays, and provider availability, so it can vary from account to account and request to request. You will see the status change on your account when the request moves forward.

Points are an internal balance you redeem for the rewards we make available. The conversion rate between points and money, and the minimum for each payout method, are shown on the Rewards / Withdraw page and can be updated by the platform, so always check the figure shown there rather than assuming a fixed rate.

Your account can generate referral codes and links. When a new user signs up with one of your codes, the relationship is recorded. If that user later earns eligible points, your account can receive commission based on your current referral tier and the rules active at the time. Commission may be held, adjusted, or reversed in fraud, self-referral, provider-conflict, or duplicate-credit cases.

Codes are redeemed through the Social Media Cases on the Daily Bonus page. We post codes on our X, Facebook, Instagram, and Discord channels, and each code only opens the case for the platform it was posted on. Codes can have start and end dates and a global usage cap, and each code works once per account.

Follow Recompensated on X, Facebook, Instagram, and Discord, where codes are dropped. Enter each code into the matching platform case on the Daily Bonus page (a Discord code only opens the Discord case). Redeem quickly: codes can have a usage cap and an expiry date, and each works once per account.

The Daily Engagement area runs on UTC timing. You can usually claim one daily bonus per UTC day, build streaks by claiming on consecutive UTC days, complete rotating daily missions, and unlock permanent achievements tied to activity and progress. A streak freeze protects your streak automatically on your next claim after a missed day; VIP plans add extra weekly freezes.

A streak freeze protects your daily-claim streak when you miss a day. It activates automatically on your next claim, with no button to press, and your available freezes show as a purple shield on the dashboard streak widget. VIP plans add extra weekly freezes.

New accounts get a guided quest on the dashboard with short steps such as verifying your email, exploring the earn page, and completing your first offer. Each step pays points when it completes, on top of a separate welcome bonus. Existing accounts can see the quest too.

These are point-spend or point-award features gated by VIP tier: the Spin Wheel (VIP Silver and up), Loot Cases (VIP Gold and up), and the Weekly Raffle (VIP Platinum). The wheel and cases determine results server-side and are provably fair. They are entertainment features inside the platform economy, not guaranteed profit. See the relevant page for current odds and prize pools.

Yes. Both use a commit-reveal system: the server publishes a hash of its secret seed before you roll, and each result is derived from that seed, your own client seed, and a nonce. Open the Fairness chip on the wheel and cases pages to see your seeds, set a custom client seed, rotate seeds, and verify past rolls.

VIP lets you spend points on premium plans that unlock higher-tier perks. Silver unlocks the Spin Wheel and chat GIFs; Gold adds Loot Cases; Platinum adds the Weekly Raffle and an animated rainbow chat name. Plans can also add earning boosts and extra spins or streak freezes. Current prices, durations, and boost amounts are shown on the VIP page; benefits apply only while the plan is active.

You can hold only one active VIP membership at a time. To switch tiers, cancel auto-renew on your current plan, wait for it to expire, and then subscribe to the new tier.

Weekly and monthly leaderboards rank genuine earning: offers, surveys, cashback, PTC ads, shortlinks, and referral commission. Prizes and bonuses (daily bonus, wheel spins, loot cases, raffle wins, promo codes, chat rain, and level or leaderboard rewards) do not count toward the leaderboards and grant no XP. Prize pools and periods are shown on the leaderboard page.

No. Prizes and bonuses (daily bonus, wheel spins, loot cases, raffle wins, promo codes, chat rain, and level or leaderboard rewards) are excluded from the weekly and monthly leaderboards and grant no XP. Only genuine earning counts: offers, surveys, cashback, PTC ads, shortlinks, and referral commission.

The "CS2 Skins" option in the Withdraw section lets you spend points on real skins from a curated catalog. You need a valid Steam trade URL on your profile. Prices come from live market data and convert to points at the site rate; the points price you confirm at checkout is the one charged. Skin orders are fulfilled by an admin, are not instant, and refund your points automatically if cancelled.

Pick the option in the Withdraw section on the Rewards page. These payouts are delivered by email, so enter a valid email address with your request. The minimum for each option is shown on the tile. After manual review the reward arrives in your inbox; there is no guaranteed processing time.

Open Security from your account menu, scan the QR code with an authenticator app such as Google Authenticator or Authy, and confirm with the 6-digit code. You also get 10 one-time backup codes, so save them somewhere safe. An email-code option is available as a fallback. 2FA is required to request withdrawals, and each withdrawal asks for a fresh code.

Two-factor authentication protects your balance. Withdrawals can only be requested with 2FA enabled, and each request asks for a fresh 6-digit code from your authenticator app (or an emailed code). Set it up once on the Security page and every future cashout stays protected.

Sign in using one of your saved backup codes or the "email me a code" option on the challenge screen, then re-enrol a new device from the Security page. If you lost both the app and your backup codes, submit a support ticket so the team can verify your identity and reset 2FA for you.

No. Only one account per person is allowed unless we approve an exception in writing. Multiple accounts, self-referrals, account sharing, farming, or using another person's identity, device, or payout route can lead to holds, reversals, permanent suspension, and refusal of withdrawals.

No. VPNs, proxies, emulators, bots, scripts, device spoofing, traffic masking, or any tool used to interfere with accurate identity, device, or location checks are prohibited unless a provider explicitly allows it and the platform separately permits it. These tools can trigger fraud review, cancellation of earnings, or account suspension.

Some earning surfaces load partner content or need tracking to record a completion. If a content blocker breaks one of those, the platform may show a notice asking you to allow (whitelist) Recompensated so the activity can be tracked. We ask only for whitelisting on the pages that need it; we never ask you to disable protection everywhere. If a partner is simply down, that is not your fault and no whitelisting is requested.

To protect users, advertisers, and payouts, we run automated anti-fraud checks using signals such as IP reputation, device/browser signals, login and referral patterns, payout-destination overlap, and provider feedback. These checks can hold or block registrations, earnings, or withdrawals. If an automated check affects you and you believe it is wrong, contact support so a person can review it.

Accounts can be restricted or suspended for security, fraud prevention, provider compliance, legal reasons, or breach of the Terms or Acceptable Use Policy, for example multiple accounts, prohibited tools, or abuse. If you think a restriction is a mistake, open a support ticket with any relevant detail and the team will review it.

You may use the platform only if you can lawfully agree to the Terms and are at least 18 years old. Some offers, surveys, and payout methods are limited by country or by the provider, so availability and inventory differ by region. Using tools to fake your location to access unavailable content is prohibited.

Yes. Many earning opportunities come from third-party advertisers, offerwalls, survey providers, cashback merchants, and affiliate networks, and we may earn a commission when you complete them. Those partners operate under their own terms and privacy policies. We do not control their inventory, approval decisions, or availability, and an offer can change or disappear at any time.

Yes. You are solely responsible for determining and paying any taxes that apply to rewards or payouts you receive under the laws of your country. Recompensated does not provide tax advice. If you are unsure, consult a qualified tax adviser.

Use the support ticket system from your account whenever possible so your request can be matched to your account and activity. The in-chat support bot can answer general questions from this FAQ, but it cannot see your account, so anything account-specific needs a ticket. For privacy or legal requests, use the contact route in the Privacy Policy.

The Privacy Policy explains what data we process, why, the legal basis, who receives it, and how long it is kept. You can download a copy of your personal data and manage your account from the Privacy & Data section, and you have GDPR rights including access, correction, erasure, and objection. Optional analytics, marketing, and affiliate tracking only run with your cookie consent.

Request account closure from the Privacy & Data section. It starts a grace period during which you can cancel; after that, your account is anonymised: identifiers are scrambled or removed, sessions and push subscriptions are revoked, and it can no longer log in, earn, withdraw, or appear in public listings. Some records are kept where required for fraud prevention, accounting, and legal compliance, detached from your profile where possible.

Strictly necessary cookies are used for sign-in, security, and core operation. Optional analytics, functional, marketing, and affiliate-tracking technologies stay off until you agree. You can accept, reject, or customise them from the Cookie settings link in the footer, and change your mind at any time. The Cookie Policy lists the categories and technologies used.

Staff occasionally drop a "rain" (a pot of points) into the community chat. While the rain timer runs, press Join on the rain card pinned above the chat; when it ends, the pot is split equally between everyone who joined. You need a verified email and at least one completed earning to be eligible.

A staff member tagged you with @yourname in the community chat, usually to answer something you asked or to flag something for you. Click the notification or the chat bubble to open chat; the message that mentions you is highlighted so it is easy to spot.

Visit the Rewards Hub for free guides on offers and surveys, cashing out crypto, gift cards and Visa, and avoiding scams. The Free Rewards section adds step-by-step pages for popular goals. These are educational guides and never promise a fixed amount of earnings.